![]() Launch the Citrix or VMware app, connect to your connection server, and see if you can launch the virtual app or desktop manually.Access Imprivata in-session extension logs to inspect the background page for the Citrix or VMware app.Check if the Citrix or VMware apps log any errors:.Search for errors around CitrixSessionHandler, CitrixSession, or VmwareSessionHandler.Inspect the Imprivata in-session extension logs.Check if the virtual apps or desktops failed to launch:.Computers Computer policy Virtual desktops tab.Ensure virtual apps or desktops are configured on the following pages in the Imprivata appliance console:Įnsure that the broker URLs do not end with a trailing slash, /.Search for VdiResources to see a list of the user’s VDI resources retrieved from the Imprivata appliance.Search for VdiAutoLaunchHandler.onActivated() and see what is supposed to automatically launch. Inspect the Imprivata in-session extension logs:.Check that the Imprivata appliance is sending virtual apps or desktop resources to the client: To do that, click the 3 dots at the top-right > select Extensions > and at the bottom of that page you will see 'Can't find what you're looking for You can also get extensions from the Chrome Web Store.' Follow the link and search for the Citrix workspace extension.On the device, sign in with a user ID that has virtual apps or desktops.If the sign-in screen extension is not properly configured, you can still launch a debug session on the device. To export the logs, right-click anywhere in the console window and click Save as… Not satisfied with Citrio or just preparing for the re-install Heres how you can easily remove Citrio browser from your computer.Click the link to open the background page.Find the Imprivata in-session extension.At the top-right corner, enable Developer mode. Im currently trying to 'clean' the Citrio browser of the extensions that are visible (maybe more that are hidden, but Ill investgate later). ![]() Double click the add on, you will get a pop up window, hit the copy button and save to a text file, close IE, then copy the Class ID number with brackets from the text file, then search (> Keys) (match whole string only) the registry for this string, then delete all found from the registry, there may be. On the Chrome OS device, open chrome://extensions in a browser tab. How to manually remove stubborn add ons in Internet Explorer.For details, see Report a problem or send feedback. If Google asks you to export logs, copy and paste them into a feedback report and include a uniquely identifiable string that we can search for. When logging is enabled, the sign-in screen extension should show a Show debug logs button in the lower right corner of the sign-in screen window. For Developer tools, select Always allow use of built-in developer tools.If you have many organizational units, you might have to scroll the list to find the one you want. In the list of organizational units, find the one you want and select it.In the Admin console, go to Menu Devices Chrome Settings Managed guest sessions.
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